The Washington DC office of Finnegan, one of the world's leading and largest intellectual property law firms, is seeking an IT Specialist Level II to join our dynamic IT department. This person will contribute to the firm's service excellence initiative to consistently improve its image internally and externally and display professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
Responsibilities include: resolving workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime, handling issues escalated from the System Support Specialists, acting as a lead resource to other IT groups by assisting with workstation and other duties as assigned.
Successful candidates must have a high school diploma or equivalent; Bachelor’s Degree preferred, and a minimum of 5 years of experience in Windows workstation implementation, management, and support, preferably in the professional services industry. Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ are required as well as the ability to provide technical guidance and explain advanced concepts to others in the work area via strong written and oral communication.
The firm offers an excellent compensation and benefits package and is an equal opportunity employer.