The Help Desk Attorney (“HDA”) responds to a high volume of requests for legal information, and provides general guidance and assistance to people who contact Lambda Legal’s legal Help Desk. The HDA provides professional, quality assistance during the intake process, and respectfully addresses inquiries from people experiencing discrimination based on their sexual orientation, gender identity and/or HIV status. Additionally, the HDA may perform informal advocacy on behalf of lesbian, gay, bisexual and transgender people, and people living with HIV (“LGBT+”). The HDA collaborates with colleagues throughout Lambda Legal to identify clients for high-profile test cases, and improve the effectiveness of the Help Desk. The HDA will make occasional public appearances and presentations in areas of topical expertise on the legal rights of LGBT+ people.
Essential Job Duties and Responsibilities:
Receiving, investigating, resolving, documenting and responding to a high volume of requests for assistance received through multiple media channels (e.g., phone, online inquiries, emails and letters).
Assess, research and, where appropriate elevate complex requests to completion through proper Lambda Legal channels.
Promptly record requests in the Lambda Legal’s Help Desk database
Consult with attorneys to help identify possible Lambda Legal advocacy matters or possible litigation
Develop and maintain Help Desk resources, including fact sheets and database materials
Conduct legal research and draft legal memos on potential new advocacy and legal matters
Ensure compliance with all applicable ethical rules
Collaborate with other Help Desk staff to continuously improve overall impact and effectiveness of the Help Desk (e.g., sharing and incorporating best practices and identifying opportunities for improvement)
Create and cultivate relationships with local and national coalition groups
Conduct presentations regarding the legal rights of LGBT+ people, Lambda Legal’s work, and resources for the community
Advocate for LGBT+ people through non-litigation advocacy work
Other duties as assigned
Key Stakeholders (individuals with whom this position will interact regularly)
Member of the California State Bar (or eligible to be admitted)
Working knowledge of Microsoft Office applications and Internet search engine sites, and able to use basic office equipment
Call center, customer service, or crisis line experience
Commitment (Core Value) - to the mission and values of Lambda Legal, and protecting the rights of LGBT+ individuals
Collaborative (Core Value) – Works well with others at all levels of the organization (company-wide behavior)
Initiative (Core Value) - Takes self-directed, appropriate action to influence outcomes and / or drive progress and positive change
Ability to develop rapport with potential clients
Flexibility in adapting to changes in priorities and assignments
Commitment to maintaining confidentiality and complying with regulations governing attorney-client privilege
Ability to work independently
Ability to effectively communicate (in writing and orally) legal principles, facts, and positions to a variety of audiences
Experience identifying basic legal issues in order to direct appropriate resources with minimal supervision
Ability to read and comprehend legal documents (e.g. contracts, statutes, regulations, court decisions, case law)
Editorial writing skills, persuasive and objective
Ability to engage in outreach to coalition partners, and to build relationships and facilitate engagement in LGBT+ advocacy and education
Additional Salary Information: Salary is commensurate with experience within the guidelines of Lambda Legal scale. Benefits package includes medical, dental, life and long-term disability insurance and employer contribution to retirement account. Generous vacation.
Founded in 1973, Lambda Legal is the oldest and largest national legal organization whose mission is to achieve full recognition of the civil rights of lesbians, gay men, bisexuals, transgender people and everyone living with HIV through impact litigation, education and public policy work.As a 501(c)3 nonprofit organization, we do not charge our clients for legal representation or advocacy, and we receive no government funding. We depend on contributions from supporters around the country.