Technology & Information Services is the department that is responsible for the Firm's database systems, business intelligence systems, and systems integrations. The Senior Application Solutions Analyst, under the direction of the Senior Manager of Applications Development, is responsible for documenting business processes, facilitating process improvement, improving effective software feature utilization, business solutions design, implementation, and support of the Firm’s technology systems.
In this position, the employee must meet annual security education training and awareness (SETA) requirements. The employee must also assure that information created, acquired or maintained in performance of job duties is used in accordance with its intended purpose – to protect Troutman Sanders information and its infrastructure from external or internal threats – and to assure that the employee complies with Firm Policy requirements regarding information access, classification, security and privacy.
Essential Job Functions:
Provides application management, implementation, and support services for firm technology systems.
Takes the lead in systems data quality, application based solution development and resolving system issues for supported applications, working with engineers, developers, and database administrators.
Adheres to Troutman Sanders development team standards and processes.
Develops standardized business process documentation to help with needs analysis and identifying opportunities for training or process automation.
Utilizes IntApp Flow/Integrate, Microsoft SharePoint, and other tools to automate business operations and improve work production, collaboration, and system efficiencies.
Utilizes various technologies to present consolidated views of data from across multiple systems.
Develops operational procedures and documentation for firm systems.
Provides second level technical support for firm technology systems, including support for desktop applications, IntApp enterprise applications, and document management system.
Participates in project planning activities for the Firm.
Continues to develop skills, knowledge and ability to improve processes and procedures as well as to keep updated on trends and developments in the industry and in legal practice. This includes meeting annual personal development goals.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Conduct research into software application products and services in support of development and purchasing efforts.
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Four to five years application support and implementation experience and/or training; or equivalent combination of education and experience.
Two or more years of experience developing solutions with high level tools, such as IntApp Flow and/or IntApp Integrate.
Experience administering and maintaining IntApp Open (Terms, Conflicts, Intake, etc.) preferred.
Must be experienced with Microsoft server and desktop OS support.
Strong knowledge of integrated systems and enterprise software environments and architectures.
Proven ability to diagnose and solve problems within complex and highly integrated enterprise applications, either by working with third party vendors or using appropriate tools and techniques.
Familiarity with the products and services generally available in the computer industry, with particular emphasis on those related to the Legal industry.
Good understanding of relational data structures and SQL.
Position requires the ability to develop working relationships and experience in client-service delivery.
Able to work as part and in support of a team.
Excellent written, oral, interpersonal, and presentational skills.
Familiarity with Aderant (CMS) and legal industry software highly desirable.
Must have the ability to analyze technology and business process issues and implement solutions.
Must be able to assist in developing the strategic plan of the Firm’s technology systems.
Ability to work extended work day with little notice.
About Troutman Sanders
Founded in 1897, Troutman Sanders LLP is an international law firm with more than 650 attorneys practicing in 12 offices located throughout the United States. The firm’s clients range from large multinational corporations to individual entrepreneurs and reflect virtually every sector and industry. The firm’s heritage of extensive experience, exceptional responsiveness and an unwavering commitment to service has resulted in strong, long-standing relationships with clients across the globe. In recognition of the firm’s strong service culture, Troutman Sanders has been on the BTI Client Service A-Team for 13 consecutive years.
Diversity and Inclusion
Diversity is an essential part of Troutman Sanders’ culture and contributes to the firm’s success and continued expansion. The firm proudly supports many initiatives that foster an inclusive environment. Since 2008, the firm has earned the top rating of 100 percent in the Corporate Equality Index (CEI), an annual survey administered by the Human Rights Campaign Foundation.
Troutman Sanders is not only known for dedication to clients, but also for commitment to the communities in which fi...rm personnel live and work. Members of the firm are active in civic, charitable, religious, educational, professional, international, governmental and arts-related organizations. In addition, firm attorneys and paralegals devote thousands of hours to pro bono legal services each year.