Neal, Gerber & Eisenberg LLP is a mid-sized Chicago Loop law firm seeking a Unified Communications Administrator. The Unified Communications Administrator is responsible for day-to-day operation of the Firm’s email, instant messaging, telephonic, and other communication systems providing integration with on premise systems (Active Directory, Exchange, and Skype for Business), Azure Cloud Infrastructures, client and mobility solutions (Outlook, Blackberry, Android, iOS, ActiveSync) using the Microsoft Office 365 suite of collaboration products including but not limited to Exchange, Skype for Business, OneDrive, and CodeTwo). The Unified Communications Administrator is a member of the NGE IT department serving on the Systems team. The Unified Communications Administrator reports to the IT Infrastructure Manager.
Duties and Responsibilities: • Manage day-to-day administration of Exchange mailboxes, Active Directory accounts, mail groups, SPAM filtering service, and faxing service • Proactive performance monitoring of Exchange and Skype for Business environments while planning for server system patching and upgrades for both the Primary and COLO locations • Supporting instant messaging and online meeting applications and functions, ideally through Skype for Business • Provide Tier 3 support in responding to escalations or outages impacting critical business functions • Understanding and experience managing ADFS, DirSync, LDAP, RADIUS and SAML authentication systems • Experience purchasing, installing, rekeying and maintaining SSL certificates • Experience with enterprise telecommunications technologies and concepts including PBX, FAX servers, analog communication devices, dialers, ISDN, voice routing policies, etc. • Work with members of the Systems team to ensure proper network configuration for the communications servers • Experience developing and providing technical training sessions and associated resources • Work with software and hardware vendors to upgrade/replace messaging infrastructure technology • Make recommendations to IT Infrastructure Manager and Director of IT for procedure and technology changes that would improve existing communications technologies • Work on special projects as assigned by IT Infrastructure Manager and Director of IT • Requires being on-call to facilitate calls from IT staff and Firm employees outside normal working hours for critical support issues, system emergencies and disasters
Qualifications: • Bachelor’s degree in a technical or related field, (or at least 3 years relevant work experience equivalency, required) • Minimum 6 years of related Information Technology experience required • 3-5 years of experience in administrating and implementing MS Windows networks, Microsoft Lync 2010/2013 or Skype for Business, Microsoft Exchange 2010/2013, Windows Server 2008/2012/2016, with anti-SPAM technology, Microsoft Active Directory, DHCP, DNS, TCP/IP and Group Policy • Experience with advanced email administration concepts including email routing, anti-SPAM, phishing mitigation, mailbox archiving, whitelisting/blacklisting, etc. • Knowledge of Email Domain Management (MX, SPF, PTR, and A records) • Experience with scripting technologies such as PowerShell is desirable • Demonstrated ability to work in a controlled environment with change requests • Demonstrated experience managing vendors, including negotiating and reviewing contracts • Willingness and ability to produce high-quality operational documentation • Ability to prioritize multiple projects effectively using basic project management methodologies • Ability to perform and participate in a team-oriented environment • Willingness to participate and take initiative with mentorship of peers • Ability to express ideas clearly in both oral and written communication • Ability to organize and prioritize multiple projects effectively • Support knowledge of various legacy Avaya telephony equipment is a plus • Technical certifications MCP, MCSA, MCSE or ITILv3 are a plus
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: • Position requires 35 hours per week, Mon-Fri (8am-5pm; variable), off-hours support participation requests when critical, plus emergency on-call • Ability to sit for long periods of time • Ability to bend, reach, twist and push while sitting or standing • Ability to lift 50 lbs. The statements contained in this position description are not all-inclusive. Additional duties may be assigned and requirements may vary from time to time.
Please apply and submit resumes with the following link:https://ngeapply.ngelaw.com/virecruitselfapply/ReApplicantEmail.aspx?Tag=0e8aed8d-78b0-42b6-a73b-a8e0e042fa0c