This position provides technical support to end users with their day-to-day technical duties and issues. Provides support to attorneys and staff on all company-supported hardware, peripherals, and applications. Troubleshoots computer problems, determines source, and advises on appropriate actions.
Acts as initial contact for all technical support required for computer workstation hardware and software/applications, telephone, network, operating system, printing, and Internet access problems
Answers/Responds to help desk hotline, emails, and ticket system; logs, tracks, resolves, and closes tickets
Provides first level corrective action to end users and problem escalation to second level when necessary
Provides end user setup and installation of firm wide standard hardware and software
Performs responsibilities in accordance with all company standards, policies and procedures
Participation and contribution to various IT Department projects and initiatives
Other duties as assigned
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have ability to lift and move up to 40 lbs.
Position Type and Expected Hours of Work
This is a full-time, benefit eligible position. Department hours are Monday through Friday, 7:30 a.m. to 5:30 p.m. divided into three shifts: 7:30 a.m. – 4:30 p.m.; 8:00 a.m. – 5:00 p.m.; 8:30 a.m. – 5:30 p.m. The hours for this position are 7:30 a.m. - 4:30 p.m.
Responding to an after-hours emergency support pager (24 x 7) is required for all IT staff on a weekly rotational basis. Occasional overtime is required. Early morning, evening, and weekend work may be required as job duties demand.
Required Education and Experience
High School degree or equivalent
1-3 years of experience in a PC/local area network support environment or equivalent education or experience
Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices
Strong working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software
Ability to diagnose and resolve onsite and remote PC related computing problems
Preferred Education and Experience
Prior law firm experience highly preferred
Additional Eligibility Qualifications
Microsoft Certified Professional
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Davis Graham & Stubbs LLP
Davis Graham & Stubbs LLP is a 145 attorney full-service regional law firm that services the Rocky Mountain West. For a century, DGS has ranked among the region's most prominent law firms, consistently offering quality legal services to emerging and established businesses of the Rocky Mountain West. Since the firm's founding in 1915 and ongoing for the past 100 years, it has prided itself on hiring only the best attorneys and staff to deliver unparalleled client service and satisfaction. While the firm's Denver location and intermediate size allow a close personal relationship with local and regional clients, our technology and broad experience allow us to partner effectively with businesses and their investors throughout the world. The firm's headquarters is located in the Lower Downtown (LoDo) District, Denver's most historic and trendy downtown district. DGS offers a friendly business casual work environment, and an excellent regional location that offers a great career and life balance.