Do you have a technical support background? Are you skilled in provisioning and maintaining end-user computing devices? If so, then this is the role for you! The Columbia office of Nelson Mullins is looking to add an IT Technician to its team!
A Day in the Life
Are you ready to jump in? No two days will be the same as you join our experienced and supportive team serving 25 offices across the country! You’ll assist with the complete life cycle of all end-user hardware (laptops, desktops, and tablets); administer the quarterly ingress and egress of leased assets; administer an accurate inventory database of all end-user hardware; maintain and regularly update spare desktops and presentation laptops for multiple satellite offices; and interface with end users as well as those assisting IT in multiple satellite offices to coordinate both new and departing user hardware management. You’ll also assist with creating and maintaining accurate reports regarding the hardware environment on request; assist with setup, and understand the use, of audio visual equipment including video conferencing; handle escalated issues from Tier 1 support (Help Desk) using ticketing system; troubleshoot and provision end-user dictation systems; coordinate with and support remote end users; work in conjunction with applications, security, and infrastructure engineering divisions; provide mobile device (iOS, Android) provisioning and support; and coordinate, prepare, and break down end-user computing systems for various functions both onsite and remote.
Please note, this role will require travel as needed to remote offices for support functions along with troubleshooting and provisions printing/multi-function devices and participating in 24x7 on-call support rotation.
* This role is not available as a remote position.
Who We Are
With more than 800 attorneys, policy advisors, e-discovery professionals and other business professionals, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world. As a Firm, Nelson Mullins has a strong foundation of community service and good citizenship. Our professional staff teams likewise promote these values, with opportunities to participate and play roles in various pro bono and community service initiatives. We collaborate with each other and with our clients, working side-by-side towards shared goals.
We Know You
You have a minimum of 1 year of experience with computers, including installing new equipment and loading software. You have the highest attention to detail and consider yourself a troubleshooting pro. You have excellent communication and interpersonal skills and the ability to work under strict guidelines independently within a fast-paced environment. Staying organized is a way of life and juggling priorities is child’s play to you.
Strong IT Skills (Windows 10, MS Office, and LAN Technology) are required. Working knowledge of network protocols specifically TCP/IP, printers and peripherals; and, Apple and Android devices and experience with troubleshooting is a must.
Experience within a law firm setting and a bachelor’s degree is preferred.
Being able to lift, move, and install equipment commonly associated with the duties of this position, up to 50 pounds is necessary.